At CareBoutique, we are committed to ensuring your complete satisfaction with your purchases. If you are not satisfied with the product or find a defect in it, we offer a flexible exchange and return policy to ensure your convenience.
- Exchange: If the product is not suitable for you or you do not like it, you can exchange it within 7 days from the date you received the order. The product must be in its original condition, unused, and unopened, with all original tags and packaging. To request an exchange, you must contact our support team via email or phone for exchange instructions.
- Returns: If you wish to return a product, you may return it within 14 days from the date of receipt of the order. The product must be in its original condition with all attachments and packaging. When returning the product, you will receive the amount paid for the product after deducting any shipping or processing fees, according to the company's policy.
- Non-returnable products: Some products, such as cosmetic lenses, opened or used products, may not be eligible for return or exchange. This is to ensure customer safety and health. Be sure to review the return policy for each product before purchasing it.
- Exchange and return procedures: The exchange and return process is facilitated by the customer service team. You will receive full instructions on how to return or exchange the product. The product will be inspected upon receipt, and if it is confirmed to meet the return conditions, the request will be processed as quickly as possible.
At CareBoutique, we guarantee you a smooth and comfortable shopping experience, and we strive to provide exchange and return services to achieve your comfort and satisfaction. If you have any questions about this policy, do not hesitate to contact us.
